Making a Return or Exchange is easy.
Susan De Weil selects each gemstone personally. As in nature, no two gemstones are identical. Variations in color, luster, inclusions, and striations are normal and add to the inherent beauty of each piece of her jewelry.
Orders can be returned within 7 days of receipt in their original packaging, with tags on, and in unworn condition. Orders can be cancelled within 24 hours for a full refund in the original form of payment.
To return an item:
Email us at firstname.lastname@example.org about your return and we will provide an address for you to ship your item back to us with a return authorization number.
You are responsible for return shipping and insurance on your returned merchandise. We cannot be responsible for returns which are lost in transit, damaged, or misdirected. For your protection, please make sure the item has some method of tracking.
We are unable to accept returns of worn or damaged merchandise.
*All items, with the exception of Custom Orders, may be returned for a Merchandise Credit within 7 days of receipt in their original packaging, tags attached, and in an unworn condition.
We cannot be responsible for lost, damaged, stolen, or misdirected packages.
There are no cash refunds or exchanges.
Custom orders are non-returnable.
All items returned should have a copy of the reciept. Unidentified returns may be returned to the sender.
We offer free domestic shipping on all orders. Orders will be shipped insured via USPS.
Upon ordering, payment is processed from your card immediately. The transaction will appear on your statement as “Susan De Weil”. If an order is placed outside working hours, it will be processed on the next business day excluding bank holidays.
*Please note that our customers shopping in New York State are subject to an 8.875% sales tax.
Many of the designs featured on the site are available in a different gemstone combination and/or color. If you would like to order something in a different stone combination, please email us and we will provide all available color and stone options for that specific item. *Please note, special gemstone/color requests are considered a Custom Order and are FINAL SALE and cannot be returned for any reason.
Goods are classified as faulty where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
We have made every effort to display as accurately as possible the colors of our products that appear on www.susandeweil.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
We are happy to offer customers gift cards for online purchases at susandeweil.com.
Please place your gift card order by calling customer care (929) 244-0646.
All orders are beautifully prepared by hand and wrapped in a gift-able presentation.
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations.
Susan de Weil uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information may be used to gather broad demographic information and to recognize customer traffic patters and site usage trends. This information aids us in improving the site navigation, design and features.
You can shop at www.susandeweil.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
www.susandeweil.com is registered with the Authorize.Net Verified Merchant Seal program.